Solutions Blog

http://www.koreanair.com/

Mission
Korean Air, owned by The Hanjin Group, currently includes 21 domestic and 19 overseas subsidiaries, with 33,500 employees.

Korean Air was looking for a software tool that would quickly automate the company’s unique in-house manual administrative processes at the ITDC* located in Los Angeles. 

Testimonial
"WorkflowGen is a (software) tool precisely designed to take care of automating any business workflow process. Wherever there is a form and a process, WorkflowGen can be applied very quickly to convert a manual process into a systematic process. Besides WorkflowGen’s simple and straightforward method to handle form and flow, it allows interfacing to external resources, at any step of a flow, a snap. For Business Intelligence (BI) reporting, we could integrate steps to write customized log records, which will serve as a base for all BI reporting."
Inkee Lee, Vice President and Deputy Director, ITDC for Korean Air. 
 
Business Challenge
Korean Air sales executives were seriously bogged down, trying to manage their travel agent incentive voucher system, a key component to the Korean Air client service process. 
 
WorkflowGen Solution
Functional Solution
As a part of their account management responsibilities, the executive sales staff at Korean Air was using traditional, semi-manual means to manage the administrative details and approval processes for handling travel agent incentive program.  Phone calls, emails, paper instruction forms, and physically “tracking down” associates, all had proven to be consuming far too much time, and not getting a integrated view of all the activities in time.

After researching the market for an affordable software solution that was powerful, but easy to use, Korean Air selected WorkflowGen®. Now, only days after implementing the software, each step of the travel agent incentive authorization procedure has been reduced to a simple, step-by-step, automated process.

Technical Solution
The SQL Server version of WorkflowGen® was installed, as well as a connector for the Active Directory to automatically synchronize and retrieve the user details. The Portlet module enabled Korean Air to populate the Intranet Portal with data that came from WorkflowGen® (actions to do, current requests, past due requests, etc). The SDK module enabled Korean Air to create custom workflow steps that provided connectivity to external data sources so forms could be pre-filled and action results could be utilized.
 
Benefits
Immediate productivity gains were delivered through efficiency, accuracy, and accountability. The new workflow expedited this important administrative process and begin accumulate data for automated executive reporting.

Fast Deployment
The Korean Air staff was successfully developing workflows shortly after the four day WorkflowGen® training.

Ease Of Use
After identifying WorkflowGen’s® ease of implementation and use, Korean Air is planning to take the application enterprise-wide, pending final review by the global IT director.

*ITDC (Information Technology Development Center) is located in Los Angeles and is part of Korean Air's IT department. ITDC acts as a new technology solution finder to improve the MIS environment for the corporation.