Solutions Blog

http://www.koreanair.com/

Mission
Korean Air, owned by The Hanjin Group, currently includes 21 domestic and 19 overseas subsidiaries, with 33,500 employees.

Korean Air was looking for a software tool that would quickly automate the company’s unique in-house manual administrative processes at the ITDC* located in Los Angeles. 

Testimonial
"WorkflowGen is a (software) tool precisely designed to take care of automating any business workflow process. Wherever there is a form and a process, WorkflowGen can be applied very quickly to convert a manual process into a systematic process. Besides WorkflowGen’s simple and straightforward method to handle form and flow, it allows interfacing to external resources, at any step of a flow, a snap. For Business Intelligence (BI) reporting, we could integrate steps to write customized log records, which will serve as a base for all BI reporting."
Inkee Lee, Vice President and Deputy Director, ITDC for Korean Air. 
 
Business Challenge
Korean Air sales executives were seriously bogged down, trying to manage their travel agent incentive voucher system, a key component to the Korean Air client service process. 
 
WorkflowGen Solution
Functional Solution
As a part of their account management responsibilities, the executive sales staff at Korean Air was using traditional, semi-manual means to manage the administrative details and approval processes for handling travel agent incentive program.  Phone calls, emails, paper instruction forms, and physically “tracking down” associates, all had proven to be consuming far too much time, and not getting a integrated view of all the activities in time.

After researching the market for an affordable software solution that was powerful, but easy to use, Korean Air selected WorkflowGen®. Now, only days after implementing the software, each step of the travel agent incentive authorization procedure has been reduced to a simple, step-by-step, automated process.

Technical Solution
The SQL Server version of WorkflowGen® was installed, as well as a connector for the Active Directory to automatically synchronize and retrieve the user details. The Portlet module enabled Korean Air to populate the Intranet Portal with data that came from WorkflowGen® (actions to do, current requests, past due requests, etc). The SDK module enabled Korean Air to create custom workflow steps that provided connectivity to external data sources so forms could be pre-filled and action results could be utilized.
 
Benefits
Immediate productivity gains were delivered through efficiency, accuracy, and accountability. The new workflow expedited this important administrative process and begin accumulate data for automated executive reporting.

Fast Deployment
The Korean Air staff was successfully developing workflows shortly after the four day WorkflowGen® training.

Ease Of Use
After identifying WorkflowGen’s® ease of implementation and use, Korean Air is planning to take the application enterprise-wide, pending final review by the global IT director.

*ITDC (Information Technology Development Center) is located in Los Angeles and is part of Korean Air's IT department. ITDC acts as a new technology solution finder to improve the MIS environment for the corporation. 

http://www.deloitte.fr/

Mission
With 3000 employees in 80 branches, Deloitte France provides a complementary offer ranging from quality and information safety to financial transactions.

Testimonial
"After we defined the processes to automate, we launched the WorkflowGen solution within a week. The product is very easy to use especially thanks to the graphical implementation interface. WorkflowGen enables us to implement the processes without programming. It takes usually half a day to implement a new process. More than 200 processes have been identified for an optimization with WorkflowGen.
We also use this product as a gateway to our ERP applications because the workflow features provided by ERP systems are usually too complex and cumbersome to implement."
Gauthier Boulot, Web Department Manager .
 
Business Challenge
Already running an Intranet, several core applications and an ERP, Deloitte wanted to optimize procedures that were still processed manually or through unstructured e-mail flows (leave applications, IT clearance applications, conference call number reservation, salary advance applications, etc). Those procedures considered individually were relatively simple ones and neither justified a custom development nor the adaptation of an existing ERP type of application. However, all those procedures together corresponded to a significant operational cost due to the manual processing time they represented.  The business challenge was to automate and optimize those procedures, while complying with the existing IT infrastructure and seamlessly integrating into the Intranet Portal.
 
WorkflowGen Solution
Functional Solution
The implementation of WorkflowGen enabled the Human Resources Department and the IT Department to launch their processes within a few days.
Based on the rapid success of those first processes an enterprise wide study was made to identify all the processes that could be improved by WorkflowGen.

Technical Solution
The SQL Server version of WorkflowGen was installed as well as a connector for the HR ERP to automatically synchronize and retrieve the user details.
The Portlet module enabled Deloitte to populate the Intranet Portal with data that came from WorkflowGen (actions to do, current requests, past due requests, etc).
 
Benefits
Immediate productivity gains
The implementation of the processes with WorkflowGen enabled the reduction of paper flows, and low added value activities.  Above all, it  dramatically reduced the average processing time per request.   Processes that usually took days to be completed are now completed in a few hours. The real time statistics module enables the Process Administrators to precisely monitor the activities and also measure the ROI. 

Fast deployment
After a simple installation on a Web Server, the Process Administrators are able to implement their processes after a simple 2 days training.

Ease of use
The end users access WorkflowGen via their Web browser and launch their requests without any need for training. The user friendly interface and the use of PDF forms ensure ease of use and instant adoption by the end-users.

“After reviewing demos of several workflow solutions, we chose WorkflowGen because it was the best value for our needs. It is extremely flexible and easy to learn and use,” said Ben Eastlack, Systems Support Supervisor, CDSD IT Department. He added, “We needed a solution that was modular in nature and easy to customize so that we can deploy it in stages throughout all our administrative departments.”

The Central Dauphin School District is a suburban community of approximately 83,000 residents with a current student population of 11,750 located northeast of the city of Harrisburg within the County of Dauphin in south central Pennsylvania. The school district is the 13th largest school district in the Commonwealth and is the largest of the 10 school districts located in the county.